Sign in to FortiCare.
Use an account authorised to view the customer’s registered device. Open the asset or product list and select the serial number.
Your renewals. In focus.
Every device.
One clear view.
Match each serial number to its cover, expiry and possible renewal.
Manual planner · Fortinet lookup not connected
Serial numbers alone do not verify ownership, model, cover or expiry. Enter details from your FortiCare account. Catalogue matches are candidates for review, not confirmed renewal eligibility.
Open FortiCare portal ↗Add a device.
Use the model and entitlement shown in FortiCare. Add separate rows when services have different expiry dates.
Your renewal matrix.
No devices added yet.
Illustrative example only. These are fictional device identifiers and entered details, not Fortinet lookup results. Clear the example before adding real devices.
Scroll the matrix horizontally on smaller screens to see candidate SKUs and next steps.
| Serial / model | Service / term | Entered expiry | Renewal timing | Evidence | Catalogue candidate | Next step |
|---|---|---|---|---|---|---|
| Your devices will appear here. Start with a serial number and exact model above. | ||||||
Timing reflects the expiry you enter, using today’s date. No expiry is inferred from a serial number. SKU candidates require an exact catalogue model, service and term match. All require eligibility, region and coverage-date checks before ordering.
No api needed for a manual check
Verify it at the source.
Read each entitlement.
Copy the exact model, service level and service expiry. Check existing contract SKUs and coverage dates where shown.
Build the renewal request.
Add each service to the matrix and export it. Fortinet Renewal Hub’s contact email will be added soon for eligibility, final SKU, price and delivery confirmation.
Reference: Fortinet entitlement guide ↗